A question that marketers should think about would be, whether a social stance can impact a brand identity or image? Today, there are a lot of social issues that can deter consumers from purchasing your products. For instance, Nike created a campaign in support of Colin Kaepernick with his controversial stance on kneeling during the playing of the National Anthem. Since Nike has such a strong brand image, the backlash didn’t hurt sales or the company’s image. When you’re a marketer you need to think about the brand image, and how it will be affected by taking a social stance. In 2018, Coke-Cola did the same thing with its “This Coke is a Fanta” campaign. The company took a stance on LBGT support, and actually increase sales by 2%. Taking a social stance as a brand can increase sales, but it can also hurt, as a marketer we need to conduct proper marketing research before we choose one way of the other.
You created a website, Great! You post content daily, Amazing! Now what do you do? Well, that all depends. Before you start creating content or building a website, you need to know exactly what goal you’re trying to accomplish. Are you merely driving traffic to your site, or do you want to increase sales? Having a goal in mind helps you stay focused on your progress. For instance, if my goal for the website is to increase sales, then, I would need to deeply understand the CTR % (click through rate) of the website. The click through rate is a percentage given to show the amount of people visiting a webpage or completing a sale. This percentage can help you understand how well your marketing campaign is preforming. If you spend $100 on a google ads campaign and only received 20 dollars in sales. Then, you would need to modify your campaign in order to accomplish your goal of increasing sales for the company. If your goal for your website is to increase newsletter sign ups, this process works the same. Using the CTR percentage you can measure how many people visited your website and signed up for the newsletter. Creating and posting content on a website isn’t the end all, you need to have a goal in mind for consumers to complete.
Brand building should be one of the first things you do when marketing a company. Consumers purchase from companies they know and trust. Think about this, you’re in a different country and you want coffee. There are two brands to choose from, Starbucks or Coffee Bean Coffee. Which would you choose? What factors of each brand would influence your decision? I would say that the main deciding factor is that the company has built a relationship with you. You personally trust the company, and you have built customer loyalty. That in turn means consumers are more likely to purchase from a brand that they know. According to Hector Hernandez, CDO of McCann World group, he states that un branded stream of revenue, return of investment (ROI) is on average -255%, which is the reality of an un branded item. Which makes sense, because most startups aren’t known by consumers, so how likely are consumers to purchase from a brand they aren’t familiar with. On the other hand, Hector Hernandez later explains during his presentation at the Digital Branding Analytics Miami 2019 Conference (#DBAmiami), that if your brand is well known and well branded, you can receive an extremely higher ROI of 1049%.This all boils down to properly branding your company or product to make sure you build customer trust, and loyalty.
In today’s society we have been groomed that making a mistake is unacceptable or the end of the world. As a marketing leader if we made a mistake, it can result in loss of creditability, loss of profit, and even loss of job. The issue around making a mistake can result in stagnation in which there is no forward mobility due fear of making a mistake. We need to break free of this mentality. During the Digital Branding Analytics Miami 2019 Conference (#DBAmiami) Joni Fernandez Marmo, a Professor at Florida International University stated, “be courageous, be bold, take risk, it’s okay to be afraid, the key is to face that fear and just go for it.” I would take this concept a step further and say before you take action on an issue think about the worst possible result. If you can live with that worst-case scenario, then go for it. This is a great mindset to have when you as a marketer, want to try something new but worried about consequences. Inventions such the ink-jet printer, potato chips, post it notes, and even Coca Cola were all created by mistake, and they have been proved to be influential to society. We need to break away from the concept that we are perfect, were humans, with flaws, and in perfections. That’s what makes us unique in this world, we need to take chances, and we need to make mistakes in order to improve.
As humans we are naturally curious, we want to build, understand why things work, and create solutions to everyday problems, so that we can innovate our lives. Why not use this same curiosity towards marketing. “As a marketer you need to be curious” stated by Britney Muller, Senior SEO Scientist at Moz. During her presentation at the Digital-Branding-Analytics-Miami 2019 Conference (#DBAmiami), Britney Muller emphasize the importance of being curious. Has marketers we need to gather as much data as possible to make the best marketing decisions for our companies. Being curious, answers the important questions needed to collect data for your clients. Questions such as: What platform does my target audience use the most? Why does my target audience prefer to click a blue button than a red one? How likely is my target audience to make a purchase after reading testimonials? and etc. Being curious is the only want to truly discover your consumers behavior.
After attending the Digital-Brand-Analytics-Miami 2019 Conference , I was amped up and ready to start my marketers’ journey. After listening to well know speakers and subject matter experts on marketing, one statement stood out to me. Michael Kappitt, President of Carrabba’s Italian Grill stated, “math plus magic equals marketing”. Now, what exactly does this actually mean? How is math related to marketing? When it comes to the math, many marketers grab this information from analytics from their specific target audience. We conduct analysis to predict behavior or to better understand what tools are better at attracting our consumers. As for the magic, well that derives from the creativity aspect of marketing, how we entertain our audience, tell our story, or drive more attention towards a particular campaign. A great example of this is the infamous Outback Steakhouse 1 Million Steak Giveaway Promotion. Which went up in flames in more ways than one. Outback ran an amazing marketing campaign promoting the use of a wood-fire grill to cook their steaks. Outback engineers created a billboard for this promotion, the theme was fire and lots of it. While conducting a test of the billboard, engineers are fleeing for their lives while the billboard burst in flames. Since the explosion was recorded, it was uploaded on YouTube and went viral. From there media sources wrote articles, and the news spread to even more potential consumers. Now that’s a great use of marketing creativity. #DBAmiami
Taking a trip to your local cosmetics store always ends with empty pockets and uncertainty. When you look at all the different brands and posters plastered all over the store you become confused as to what brand you really want. Usually many makeup consumers would ask the makeup sales representative to choose a brand based on skin type, color, or texture. Even then, after their recommendation, you still aren’t completely satisfied that you purchase the right product. When it comes to cosmetics most consumers purchase make up brands based on the companies they know, the representation they hold or by branding. In the cosmetics industry branding is everything from seasoned companies to new makeup brands. The question that comes to mind is how can I effectively brand my products? Well, you came to the right place.
What Makes You Different
You have to do your research. Finding out what the competition already does gives you an idea on what you can produce next. The Blue Ocean Theory is a great example on how to find your niche and what separates you from your competitors. The Blue Ocean is the untested marketplace in which you can create new demand. In order to do this, you need to come up with factors with in your product and three other competitors’ products that the consumer needs. Let’s take makeup foundation for example, a few factors that I would choose is cruelty-free, shade ranges, SPF, Skin type benefits, and buildability. Now we take these factors and rate them on a scale of 1-10 per company. Which company satisfies all factors? Which factor is the least represented in the marketplace? Now you can determine what factor your company will focus on to separate yourself from the competitors.
Use Your Fans
The development of YouTube has opened a world of creators. Ordinary people can make videos to attract subscribers to watch their content. Makeup artist and enthusiast use this outlet to create make up tutorials, explaining how to apply your favorite make up. Well, use this! Search for a creator that is a fan of your product, with a large number of subscribers and have them sponsor you. Usually these creators will use your product to influence their subscribers to purchase the product. A lot of makeup brands do this. They send exclusive make up kits to YouTubers to test and recommend their product. Some companies even go as far as to offer discounts to the creators’ subscribers.
Most consumers want to be a part of a change. They want to promote inspiration around the world. That’s why make up brands like MAC and NYX hold make up competitions, to which the winner receives recognition, along with a plethora of different gifts to nurture their talents. When you give back to your supporters or even charity your company increases its value to potential consumers. For your make up brand, think about holding competitions using your products to which the winner will receive a gift, or just show the company donating to a non-profit organization on social media. Posting these events will diffidently raise your company’s value. A higher value means a stronger brand, which will ultimately help consumers choose your product over its competitors.
These are just a few ideas to get your makeup brand noticed by consumers. If you are just starting a cosmetics brand, utilizing at least two of these techniques to help build your brand. The next time a consumer goes shopping and sees your brand they automatically remember their favorite You-tuber talking about how great your products are. Or they might remember a factor that separates your product from others. Or they might simply remember scrolling through Instagram and seeing that your company donated to the Boys and Girls club. So, instead of trying to make up their mind on what product to purchase, your brand speaks for its self
In today’s society, there are so many similar products marketed towards consumers. There are plenty of options to choose from. What restaurant would you dine in? What laptop would you purchase? Or What makeup brand would you purchase? Since the market is extremely saturated, how can you stand out? How would you be able to increase revenue? As marketer, we need to know how to set our product apart from competitors. The easiest way to do this is by utilizing the Blue Ocean Strategy.
The Blue Ocean Strategy is a marketing theory that allows marketers to find and create a new demand within that market space. The easiest way to do this would be to list all factors or specifications associated with your product, along with competitors’ products and rate them. Next, take a look at the rating and figure out what factors are lower on the rating scale. The low ratings are what you can use to make your product stand out. For instance, review the chart below.
As you can see each factor listed on the left is rated 1-10 (1 being bad and 10 being great). If you compare “My Product” against its competitors, you see that certain factors are rated lower than my product. That’s how you find your demand look at where you need improvement and create a product that standouts and rates higher within those factors.
The Blue Ocean Strategy is just one way to stand out in a highly saturated market. There are many ways to make sure that your product gets the recognition it deserves. According to Shonteria Gibson, Assistant Program Director at the Lotus House Sundari Foundation,
“The best way to stand out in a highly-saturated market is, as cliché as it sounds, to be yourself. It’s important to believe that you are unique and that whatever you possess is invaluable to any corporation or agency. Being aware of your talents and not comparing yourself to others (which is so hard!) are keys to truly standing out in a highly-involved area. You have to believe in your assets and what you have to offer, and then offer them with full force! Cultivate your ideas and your areas of expertise, too. If there is a topic in marketing that you’re passionate about or have ideas on how to improve upon it, write an article about it and post it to a blog as a part of your portfolio. Come up with sample content or marketing strategies for corporations (even if they’re imaginary ones), write about them, and add them to your blog / portfolio so that companies can see your creative range and abilities. These are the extra steps that most people skirt around that will catapult you into recognition in an overly-saturated market”
This gives a great outlook on what people are looking for with a company. Most consumers love the fact that a company is genuine, they want to share their truthful self. Marc Edmond, Coordinator of Youth Programs at Florida Atlantic University, has the same idea, he states “In a highly saturated market, remain authentic. Your authenticity will always draw the best people, businesses, and organizations to your brand and message”
Some marketers would take a human-like approach to stand out. Giving their product more human appeal or displaying human emotions from the company’s perspective. According to Sean Cox, Marketing Strategist at Walt Disney World explains “Standing out in a highly saturated market is no easy feat. Many brands have employed the “personable” approach; giving the brand a distinct, human-like voice aimed at gaining consumer trust. I believe standing out in today’s market, requires an always-on content approach. Brands need to not only understand their audience’s buying behaviors but their online personalities as well. Questions brands should ask themselves are: What type of content does my audience enjoy? What channels are they most involved in? How can I create content that will resonate with this audience in an authentic way?”
Another way companies can stand out is the use and understanding of their core values. Getting to know their “Why” helps the company focus on their overall product, it gives them guidance to remain on track. According to Justin Seedman CEO of Justin Fit and Vice President at Morro Capital “Renowned motivational speaker and organizational consultant, Simon Sinek famously said, “people don’t buy what you do; they buy why you do it.” As a business owner and vice president, I can attest first-hand the importance of standing out in a highly competitive market. Every business has a story to tell, their why, their core values, that will connect potential customers to their brand. Today consumers are considerably more educated than ever before. Business owners need to deliver extraordinary service by addressing customer pain points, providing value and creating memorable experiences”
The overall marketing strategy can also be a way to stand out, according to Debra Cabrera, Professor of Marketing at Florida International University, “Focus on strategy – There’s a good opportunity to invest in developing a multicultural and multi-generational team. I would recommend creating strategies to incorporate seasoned employees, and not phase them out. The age diversity could bring the best of both worlds: The maturity to speak to a target that has more disposable income, and the enthusiasm needed to communicate to younger audiences.”
This is a great point of view most companies want the new and improved employees but forget about the ones that made the company great and uphold the traditions the company has.
These experts explained how a company can stand out within a market share. What about marketing yourself, building your personal brand. How can you stand out against your competitors? Carolina M Rodriguez, International Marketing Director for Luxury Goods and Jewelry states “At the age of 21 I started my career in an advertising agency, I was promoted within my first 6 months due to outstanding performance. I quickly learned that I was in control of my career and that I will decide how much and how fast I grow. I read one marketing article a day, take courses, listen to webinars, always looking for ways to stay relevant and knowledgeable. I did my masters after 12 years to be able to have the requirements for a C-Level position. My differentiator is my attitude, I’m always learning and growing, I hire people who can help me learn and grow and who are partners and want to grow with me. At the age of 25 I became Director and at the age of 40 I strive to be CMO. My life is my canvas and I’m the artist/the brand, everything from the way I dress, say good morning and how I conduct business is a representation of my masterpiece and my masterpiece is unique to only me and that along with previously mentioned habits helps me standout”
Carolina explained how she has the drive and determination to stay focus and build upon her personal brand to make her stand out. Because of this she will become CMO at the age of 40. Phillip Montaivo, Ecommerce Marketing Manager at Flex Seal also has the same thought, he states “With the MSM degree you’ll likely be receiving this year, you’ll distinguish yourself from traditional MBA students from the unique curriculum the MSM program has to offer and focusing brand analytics, digital marketing, and brand development. These core areas and the classes you will take will you prepare you for the competitive job landscape out in the “real world.” Being able to build upon your personal brand will allow you to set yourself apart from everyone else.
The running theme and keywords that I see from all experts above is the use of core values, goals, strategy, education, self-improvement, and determination will all set you apart from your competitors. This will allow you to stand out in a highly saturated market, whether you’re selling a product, or yourself.
Have you ever wanted to sale a product to a consumer and they simply hand you their business card and say “Eh, email me the details.” This is an old tactic to shoo away annoying salesmen. Within digital marketing we have multiple tools to use to interact with our consumers. Platforms such as social media, digital advertisements, and email marketing are great ways to contact your audience about your product information. Email marketing over other platforms has many advantages. For one, it’s a digital tool in which you can directly send your website information to your target audience. Two, it can be automatically individualized to where you can personalize your email messages prior to sending out. Three, this option allows direct response; your target audience is able to reply to your email with any additional questions. So, the next time you ask for someone’s information and they say email me, take them up on that offer.
As marketers, when we’re conducting research surveys, we want to get the most information out of our data. In doing so, we need to make sure that the results are analyzed properly. Just by simply looking at the numbers won’t give us the in-depth analysis that we need to make the best marketing decision for our clients. So, we dig deeper, we run statistical test such as a T- Test to determine if there is an actual statistical significance. If the results of the T-test indicates that the p-value equals .05 or less, there is a significant difference. If the P value equals .051 or higher, then the results are not significant. For instance, after conducting a survey we received the following results: For question one (How many hours do you work per week) we want to compare the means from two subgroups (males and females). The results show that males work an average of 38 hours per week and females work 41 hours per week. Even though the numbers are different, is there an actually statistical difference? After conducting a T test, the p value = 0.25. Since the p value is higher than 0.5, there is not a significant